Transcript

Speaker 1: Our intentions aside, the way we communicate with others shows
our level of ability to be inclusive and embrace diversity.
Avoiding jargon and using plain language helps people to make
informed decisions. We should always check to see if the older
person has understood what we have said. An interpreter may also
be required.

You can also improve your own health literacy to make sure you’re as
knowledgeable about certain treatments and conditions as you can
be. Use preferred greetings, conversation starters, and positive body
language to put the person at ease. Fully engage with people by
responding to their queries and concerns through building rapport
and active listening.

Ensure the person takes the lead in developing their plan and goals
for care. This approach is called consumer directed care and allows
the person to have choice and control.

Communication also involves maintaining professional boundaries.
The quality of care we provide each person must remain professional
and not be negatively impacted by attitudes or beliefs.
Let’s work together to raise awareness about the importance of
communicating professionally, clearly, and with each person’s
individual characteristics in mind. Visit our website to learn more
about diversity.